Warranty and Refund Policy

All new PC/Server builds carry a 12 month parts and labour Return to Base warranty this means that postage back to us and the return is paid by yourselves.

This warranty excludes damage caused by fire, misuse, water damage, power surges, any act of god, virus, any software related damages. The parts warranty covers hardware failures due to manufacturer error only.

Refunds will only be issued within 7 days of receipt of goods after this time no refunds will be given. During this time refunds will be at the discretion of management. Prior to sending any goods back for refund you must contact us to request an RMA number. Any goods received without this number will be returned back to sender.

Refunds will not be issued on software due to licences. However if a disc is faulty it will be replaced upon our receipt of the faulty disc.

Upon receipt of the delivery please check all packages are not damaged and are complete. Once you have signed for the delivery you state that all is present and undamaged and this can result in problems claiming from the courier and may effect your warranty if there is damage casued and you have signed that the delivery was undamaged and all present.